State Farm® Insurance Agent Adam Jurs

"I worked with Drew. He is the sweetest, most helpful young man. I am old and he went slowly for me and explained everything to me all along the enrollment process. He bent over backwards to make sure that I had exactly what I wanted at the price that I wanted. I highly recommend this agency. I’ve never had such good customer service. Call them right away for any of your insurance needs."

"INITIAL EXPERIENCE 11/26/24: I recently had a question about why my premium increased. We had a short conversation through text on 11/26/24, and they asked if 12/5/24 would work for a phone call. I said no but indicated that 12/6/24 would work. They never responded, so I followed up on 12/5/24. My family and I have been with Adam Jurs State Farm Agency for over eight years. Overall, I’m very disappointed with this lack of communication towards their customers and hope they can improve in the future. UPDATE 12/9/24: Adam Jurs contacted me after my initial review and we scheduled a call for 12/7/24. Within minutes Adam accused me of including “incorrect information” in my review which was startling and upsetting. My initial review reflected my true experience and I genuinely did not receive a response from State Farm. Instead of approaching the conversation constructively or professionally, his accusation came across as dismissive and confrontational. Adam made me uncomfortable by mentioning that my initial review had made a team member cry and disclosed her name showing a lack of care for her privacy. While I apologized and clarified that it was not my intent, Adam responded “that’s what happens when you post something on a public forum” further highlighting his unprofessional and inappropriate approach. When I asked him about my premium increase during the call he was unable to answer. This suggested he had not prepared for the conversation despite requesting the call and mutually scheduling it two days in advance. After the call I sent Adam a screenshot that clearly documented the communication disconnect between the State Farm representative and me from my perspective. Despite explicitly asking him to review it he ignored my evidence entirely. The day after the call Adam sent me a screenshot of his laptop as proof of his earlier claims but again ignored the screenshot I had provided. When I stopped responding to his unconstructive text messages he dismissively asked, "What exactly is false and what am I supposed to be reviewing?". This combined with his earlier text-"What are you talking about? As I stated. WE responded. I can't take in fact you didn't receive a secured message from us"-reinforced my impression that his focus was on protecting the company’s reputation by accusing me rather than addressing the disconnect at hand. His responses showed a dismissive attitude towards the problem and an unwillingness to engage constructively or review the evidence I had provided. If Adam Jurs wasn’t prepared to discuss the disconnect constructively, review my evidence, or discuss my premium increase what WAS the purpose of contacting me in the first place? REFLECTIONS ON THE INTERACTION: There was a clear communication disconnect on both ends as shown by both my evidence and State Farm’s. Adam’s behavior during our call and subsequent text messages was disappointing as it was defensive and accusatory rather than constructive. His handling of valued customers fall incredibly short of the professionalism I expected from a trusted insurance provider. FINAL DECISION: This experience was disappointing enough that I switched to a different State Farm agent. Adam’s handling of concerns reflects poorly on his professionalism and priorities. If his focus is on accusing customers rather than addressing issues constructively it’s difficult to feel valued as a customer. If professionalism, respect, and accountability are priorities for you I recommend considering other agents who genuinely value customer care and resolve issues respectfully and professionally. UPDATE 1/4/25: I received a direct threat of legal action from Adam Jurs “Your unprofessionalism, editing to show a one-sided opinion, and potentially harmful accusations could potentially be considered libel and defamation”. My review contains direct quotes and examples from our interactions and accurately reflects my experience, making this an empty and deeply concerning threat to silence a customer."

"All the service i have received so far has been amazing and so helpful. Gabrielle was first to help me and she was awesome and got me a tremendous rate! Then I spoke with Tyson for my follow up call and he was amazing and so helpful as well answering every question I had. The whole experience has been a breath of fresh air"

"I had an excellent experience switching my insurance plan to State Farm. The representative I worked with matched my previous plan’s cost while offering significantly more value. The process was smooth, efficient, and hassle-free."

"They were great to work with and made the process of getting insurance very easy!"

"Pam was great! She was very knowledgeable. She helped me figure out the best insurance package for my particular needs."

"Drew and the staff were absolutely amazing. Saved me money and made the process easy every step of the way."

"Very friendly and helpful thank you, Gabriele"

"Everyone how above and beyond! They make you feel like you’re the expert with them by explaining things."

"It was easy and pleasant."

"I had good relationship with State Farm and Gabriel was nice and friendly I have spoken to her before and she's always nice"

"It was a pleasure speaking with Andrew Szymanski! He provided me with an excellent deal on home and auto insurance, and took the time to explain the benefits of an umbrella policy. Andrew's extensive knowledge and expertise are impressive. I highly recommend him to anyone seeking top-notch insurance guidance!""

"Andrew Szymanski, is a trusted advisor and a true professional. He's knowledgeable, responsive, courteous and always available to answer questions. I appreciate his guidance and recommendations."

"Stephanie made quick work of my query, rather than complicating it with a bunch of insurance jargon. That’s all I want from my insurance provider."

"Andrew is a great friend of mine who reached out to see if I needed a better rate for my car and renters insurance—and I’m so glad he did! Not only did Andrew secure a better deal, but he also exceeded my expectations with his professionalism, attention to detail, and willingness to answer all my questions. He is incredibly personable and naturally charismatic which made the process stress-free and enjoyable! I highly recommend him to anyone looking for a better rate and someone they can trust. He’s not just great at what he does—he’s passionate about it and it shows! Thanks Andrew!"

"Very nice and was very helpful. He explained everything to me very knowledgeable. I never had an insurance agency to tell you everything that’s going on with your policy and broke every detail down to me. Excellent, thank you so much"

"Best agency in town always willing to help you out in tough times"

"Always eager to help when needed!"

"Stephanie was such a huge help with a billing issue. She took care of it immediately for me."

"I was looking for affordable vehicle insurance and got in contact with Andrew at Adam Jurs State Farm Agency. Andrew not only told me he would get me a better deal, he proved it. He did an outstanding job explaining everything and after purchasing insurance policies for about 35 or so years, Andrew actually broke down all the information in a way I could understand exactly what I was getting. And, if I wasn't clear on something, Andrew took the time to make it clear. Because it was such a great value, I went ahead and purchased some other types of insurance plans I had been previously thinking about but had just put off; so that was fantastic! Thank you so much to the folks at Adam Jurs State Farm Agency!! Andrew, you really helped me so much, thank you!!"

"Andrew was Patient, Polite and Kind!! The Best thing he found me Exactly what I needed in the Correct Price Range! Thank you"

"Above and beyond service provided"

"I got some great information on insurance. Learned about how to save money, and had a great person helping me through the process. Thank you Stephanie. I really enjoyed your professionalism and your honesty. What a great experience..... especially when dealing with insurance. Thank you State Farm."

"I called State Farm to get a quote on my auto. Andrew was fantastic! He explains and makes sure I understood my policy! And, yes, I switched to State Farm! I had a great experience speaking with Andrew, that I feel very confident insuring my auto with them."

"I really enjoy doing business with them. They're always so helpful and make everything so easy."