State Farm® Insurance Agent Adam Jurs

"INITIAL EXPERIENCE 11/26/24: I recently had a question about why my premium increased. We had a short conversation through text on 11/26/24, and they asked if 12/5/24 would work for a phone call. I said no but indicated that 12/6/24 would work. They never responded, so I followed up on 12/5/24. Overall, I'm very disappointed with this lack of communication towards their customers and hope they can improve in the future. UPDATE 12/9/24: Adam Jurs contacted me after my initial review and we scheduled a call for 12/7/24. Adam quickly accused me of including "incorrect information" in my review. My initial review accurately reflects my experience and I genuinely did not receive a response from State Farm. Despite his claims of prioritizing customer care, Adam failed to approach the conversation constructively or professionally. Adam also said that my initial review made a team member cry and disclosed her name breaching her privacy. While I apologized, Adam responded "that's what happens when you post something on a public forum" which further demonstrates his unprofessional and inappropriate approach. During the call I was the one who initiated the inquiry and requested additional information about my premium. His failure to add value during the call reflects his priorities. Despite requesting the call, Adam provided no meaningful assistance and chose to make inappropriate comments about my initial review. After the call I sent Adam a screenshot that clearly documented the communication disconnect between the State Farm representative and me. Despite explicitly asking him to review it he ignored my evidence entirely. The day after the call Adam sent me a screenshot of his laptop as proof of communication from his earlier claims but again ignored the screenshot I had provided. His text message to me—"What are you talking about? As I stated. WE responded. I can't take the fact you didn't receive a secured message from us"—reflects poorly on his professionalism and approach to customer service. His responses demonstrated an unwillingness to engage constructively. His actions made it clear he had no real intention of engaging constructively. His poor attitude and disrespectful behavior reinforced he was more focused on proving himself right. Respect and customer service go both ways, yet Adam demonstrated neither. UPDATE 1/4/25: Adam mocked my review as my "feelings" and stated he "stands by his character," making it clear he sees no issue with his disrespectful and unprofessional behavior. I also received a direct threat of legal action from Adam "your unprofessionalism, editing to show a one-sided opinion, and potentially harmful accusations could potentially be considered libel and defamation". This threat came after I posted a screen recording of our full conversation clearly displaying his disrespectful behavior. My review is based on direct quotes, screenshots, and documented interactions, accurately reflecting my experience. Notably is both hypocritical and deeply ironic that he claims to "stand by his character" while simultaneously threatening me for showing his own messages. His baseless threats are as laughable as his so called "character". REFLECTIONS ON THE INTERACTIONS: Despite his repeated claims to himself about being careful with his words, Adam Jurs needs to reevaluate his disrespectful and inappropriate approach to customer care. If he needs examples of his own careless use of words, he can review his direct messages to me and those sent through the State Farm number. These actions do not reflect those of an agent who prioritizes customer care, nor do they meet the high standards expected from a 'top agency' or a reputable insurance professional. If these are the standards Adam Jurs holds for himself, they are shockingly low. FINAL DECISION: After these interactions I switched to Drew Federau State Farm. Drew and his team took the time to clearly and respectfully explain my premium increase and also helped me identify the best discount options to lower my premium."

"Angel Stidd the young lady that took care of me and helped me get the best rates did a Phenomenal Job, I highly recommend her."

"4 REAL, NO CAP"

"I spoke on the phone with Gabriele to update renter’s insurance! She was so kind, personable, and knowledgeable! It was so easy to get things transferred over! Thank you Gabriele!"

"Andrew took the time to guide me through this process and made it so easy for me to understand. A job well done 👍"

"Every time I speak with anyone from this company it is always helpful. Recently Andy was able to assist me with car and homeowners bundle insurance. He made it easy and was very helpful with any questions."

"Great customer service and follow up from Drew. Thanks!"

"Andrew was Great at keeping in touch and working around my schedule. Saved me money and showed patience!"

"We have worked with State Farm a couple of time this year already and have been very pleased with their service and helpfulness."

"Very helpful and had my quotes right away."

"Agent was very helpful in getting me covered today with a bundle package."

"Great people to work with , explained everything that was asked of them - I do like the personalization of talking with Gabby and Andy"

"Very helpful and kind. Explained everything properly. Took care of my insurance needs. Andrew was very professional."

"Andrew was extremely knowledgeable. The process from start to finish was seamless."

"Thank you, Kendra for the birthday wish. Great customer service. Have a nice weekend."

"Very professional people I get my home insurance police in minutes I recommend it 💯"

"Angel was great she was so helpful"

"I worked with Drew. He is the sweetest, most helpful young man. I am old and he went slowly for me and explained everything to me all along the enrollment process. He bent over backwards to make sure that I had exactly what I wanted at the price that I wanted. I highly recommend this agency. I’ve never had such good customer service. Call them right away for any of your insurance needs."

"All the service i have received so far has been amazing and so helpful. Gabrielle was first to help me and she was awesome and got me a tremendous rate! Then I spoke with Tyson for my follow up call and he was amazing and so helpful as well answering every question I had. The whole experience has been a breath of fresh air"

"I had an excellent experience switching my insurance plan to State Farm. The representative I worked with matched my previous plan’s cost while offering significantly more value. The process was smooth, efficient, and hassle-free."

"They were great to work with and made the process of getting insurance very easy!"

"Pam was great! She was very knowledgeable. She helped me figure out the best insurance package for my particular needs."

"Drew and the staff were absolutely amazing. Saved me money and made the process easy every step of the way."

"Very friendly and helpful thank you, Gabriele"

"Everyone how above and beyond! They make you feel like you’re the expert with them by explaining things."