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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Maxine Wong

March 9, 2025

1  out of  5
rating by Maxine Wong
"INITIAL EXPERIENCE 11/26/24: I recently had a question about why my premium increased. We had a short conversation through text on 11/26/24, and they asked if 12/5/24 would work for a phone call. I said no but indicated that 12/6/24 would work. They never responded, so I followed up on 12/5/24. Overall, I'm very disappointed with this lack of communication towards their customers and hope they can improve in the future. UPDATE 12/9/24: Adam Jurs contacted me after my initial review and we scheduled a call for 12/7/24. Adam quickly accused me of including "incorrect information" in my review. My initial review accurately reflects my experience and I genuinely did not receive a response from State Farm. Despite his claims of prioritizing customer care, Adam failed to approach the conversation constructively or professionally. Adam also said that my initial review made a team member cry and disclosed her name breaching her privacy. While I apologized, Adam responded "that's what happens when you post something on a public forum" which further demonstrates his unprofessional and inappropriate approach. During the call I was the one who initiated the inquiry and requested additional information about my premium. His failure to add value during the call reflects his priorities. Despite requesting the call, Adam provided no meaningful assistance and chose to make inappropriate comments about my initial review. After the call I sent Adam a screenshot that clearly documented the communication disconnect between the State Farm representative and me. Despite explicitly asking him to review it he ignored my evidence entirely. The day after the call Adam sent me a screenshot of his laptop as proof of communication from his earlier claims but again ignored the screenshot I had provided. His text message to me—"What are you talking about? As I stated. WE responded. I can't take the fact you didn't receive a secured message from us"—reflects poorly on his professionalism and approach to customer service. His responses demonstrated an unwillingness to engage constructively. His actions made it clear he had no real intention of engaging constructively. His poor attitude and disrespectful behavior reinforced he was more focused on proving himself right. Respect and customer service go both ways, yet Adam demonstrated neither. UPDATE 1/4/25: Adam mocked my review as my "feelings" and stated he "stands by his character," making it clear he sees no issue with his disrespectful and unprofessional behavior. I also received a direct threat of legal action from Adam "your unprofessionalism, editing to show a one-sided opinion, and potentially harmful accusations could potentially be considered libel and defamation". This threat came after I posted a screen recording of our full conversation clearly displaying his disrespectful behavior. My review is based on direct quotes, screenshots, and documented interactions, accurately reflecting my experience. Notably is both hypocritical and deeply ironic that he claims to "stand by his character" while simultaneously threatening me for showing his own messages. His baseless threats are as laughable as his so called "character". REFLECTIONS ON THE INTERACTIONS: Despite his repeated claims to himself about being careful with his words, Adam Jurs needs to reevaluate his disrespectful and inappropriate approach to customer care. If he needs examples of his own careless use of words, he can review his direct messages to me and those sent through the State Farm number. These actions do not reflect those of an agent who prioritizes customer care, nor do they meet the high standards expected from a 'top agency' or a reputable insurance professional. If these are the standards Adam Jurs holds for himself, they are shockingly low. FINAL DECISION: After these interactions I switched to Drew Federau State Farm. Drew and his team took the time to clearly and respectfully explain my premium increase and also helped me identify the best discount options to lower my premium."
We responded:
"Maxine, thank you for taking my call on Saturday while I was traveling out of town to discuss your concern. As we spoke about, our team goes above and beyond to make sure we get back as soon as humanly possible to our customers...in fact, it's why we've been ranked one of the top Agencies in the Country, and we have built processes and added people to ensure that our customers come first! Insurance is highly regulated so I'm very thankful that we can go back in time to keep records of communication, as we are not perfect, but we both confirmed that you received our ask to schedule a phone call to discuss your concerns. We never heard back from you in this regard until you followed up on 12/5. Regarding our phone call that I requested to be set up, I was simply going above and beyond as you had already been serviced by my team regarding your accident and the claims question. This was documented and explained to me prior to our call, so my call was regarding the technological side and making sure you heard directly from me that we responded within 6 minutes of your inquiry, and I sent you the proof from our end that we were very responsive to working around your schedule to explain your questions. It appears that there is a disconnect with your expectation from the call, and wanted a different answer than what was provided, and I explained how the claims and pricing process works in a very detailed email which I have not heard back from you. I rearranged my calendar to accommodate your schedule on a weekend and was driving at the time, without access to my company laptop, yet you have shared I was unprepared, which was not the objective of my call to you. We always appreciate feedback, and I’m also thankful that the team has expressed their prompt customer service toward your needs as well. If I can be of any additional help, feel free to reach out at any time on my direct cell phone or the company line. Thank you- Adam "
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Shawn Robertson

March 8, 2025

5  out of  5
rating by Shawn Robertson
"Angel Stidd the young lady that took care of me and helped me get the best rates did a Phenomenal Job, I highly recommend her."
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Timothy Miller

March 7, 2025

5  out of  5
rating by Timothy Miller
"4 REAL, NO CAP"
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Molly Jones

March 7, 2025

5  out of  5
rating by Molly Jones
"I spoke on the phone with Gabriele to update renter’s insurance! She was so kind, personable, and knowledgeable! It was so easy to get things transferred over! Thank you Gabriele!"
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Joe Mittiga

March 7, 2025

5  out of  5
rating by Joe Mittiga
"Andrew took the time to guide me through this process and made it so easy for me to understand. A job well done 👍"
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Megan Marcum

March 3, 2025

5  out of  5
rating by Megan Marcum
"Every time I speak with anyone from this company it is always helpful. Recently Andy was able to assist me with car and homeowners bundle insurance. He made it easy and was very helpful with any questions."
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Crystal Moss

February 27, 2025

5  out of  5
rating by Crystal Moss
"Great customer service and follow up from Drew. Thanks!"
We responded:
"Thank you so much for your kind words! We're glad to hear that Drew provided great customer service and follow-up. We truly appreciate your feedback and look forward to continuing to do business with you in the future!"
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Kenzie Stephan

February 24, 2025

5  out of  5
rating by Kenzie Stephan
"Andrew was Great at keeping in touch and working around my schedule. Saved me money and showed patience!"
We responded:
"Thank you so much for the kind words! We're thrilled to hear that Andrew was able to accommodate your schedule and provide great service. We truly appreciate your feedback!"
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Mary Ann Clark

February 13, 2025

5  out of  5
rating by Mary Ann Clark
"We have worked with State Farm a couple of time this year already and have been very pleased with their service and helpfulness."
We responded:
"Thank you so much for sharing your positive experience with us! We’re thrilled to hear that you’ve been pleased with our service and helpfulness. It’s always a pleasure working with you, and we truly appreciate your continued trust in our Carmel State Farm!"
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Daniel Leible

February 13, 2025

5  out of  5
rating by Daniel Leible
"Very helpful and had my quotes right away."
We responded:
"Thank you for the great review, Daniel! We’re so glad to hear that you found our service helpful and that we were able to get your quotes to you quickly. We truly appreciate your feedback, and we thank you for getting your homeowners policy and personal auto policy through us! "
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James Lane

February 10, 2025

5  out of  5
rating by James Lane
"Agent was very helpful in getting me covered today with a bundle package."
We responded:
"Thank you for taking the time to leave this great review! We're thrilled to hear about your experience, and we look forward to serving you again in the future! "
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Troy

February 4, 2025

5  out of  5
rating by Troy
"Great people to work with , explained everything that was asked of them - I do like the personalization of talking with Gabby and Andy"
We responded:
"Thank you so much for the kind words! We're thrilled to hear that you enjoyed working with Gabby and Andy, and that they were able to provide the personalized experience you were looking for. It's always our goal to ensure clear communication and a great experience. We look forward to working with you again soon!"
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Satnam Multani

January 28, 2025

5  out of  5
rating by Satnam Multani
"Very helpful and kind. Explained everything properly. Took care of my insurance needs. Andrew was very professional."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Andrew was able to assist you with your insurance needs and provide such a positive experience. We truly appreciate your feedback and look forward to continuing to serve you in the future!"
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Ann Szymanski

January 25, 2025

5  out of  5
rating by Ann Szymanski
"Andrew was extremely knowledgeable. The process from start to finish was seamless."
We responded:
"Thanks so much for the wonderful review, Ann! We’re so glad Andrew made the process seamless for you. We look forward to serving you again soon!"
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Rachael Coffel

January 21, 2025

5  out of  5
rating by Rachael Coffel
"Thank you, Kendra for the birthday wish. Great customer service. Have a nice weekend."
We responded:
"Thank you for the lovely review, Rachael! Kendra will be happy to hear she made your birthday a bit brighter. We’re so glad you had a great experience and hope you have a wonderful weekend ahead!"
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ubaldo eras

January 17, 2025

5  out of  5
rating by ubaldo eras
"Very professional people I get my home insurance police in minutes I recommend it 💯"
We responded:
"WOW - thank you for the five-star review and the recommendation! Thank you for choosing our Carmel State Farm family to protect your home! "
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Erik Mayhugh

January 10, 2025

5  out of  5
rating by Erik Mayhugh
"Angel was great she was so helpful"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Angel was able to assist you and provide great service. We'll be sure to pass along your compliments to her!"
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Marjorie Pierce

January 7, 2025

5  out of  5
rating by Marjorie Pierce
"I worked with Drew. He is the sweetest, most helpful young man. I am old and he went slowly for me and explained everything to me all along the enrollment process. He bent over backwards to make sure that I had exactly what I wanted at the price that I wanted. I highly recommend this agency. I’ve never had such good customer service. Call them right away for any of your insurance needs."
We responded:
"Thank you for taking the time to write such a wonderful review! We're thrilled to hear about your positive experience with Drew. It’s wonderful to know that he was able to guide you through the process in a way that made you feel at ease. We'll be sure to pass on your kind words to Drew, and we thank you for being a part of the State Farm family! "
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Jacob cannaday

December 30, 2024

5  out of  5
rating by Jacob cannaday
"All the service i have received so far has been amazing and so helpful. Gabrielle was first to help me and she was awesome and got me a tremendous rate! Then I spoke with Tyson for my follow up call and he was amazing and so helpful as well answering every question I had. The whole experience has been a breath of fresh air"
We responded:
"Thank you for taking the time to write about your experience with us! We are so thrilled to hear that Gabrielle and Tyce made your experience amazing! Thank you for being a part of our Carmel State Farm Family! "
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Jiahang Zhou

December 23, 2024

5  out of  5
rating by Jiahang Zhou
"I had an excellent experience switching my insurance plan to State Farm. The representative I worked with matched my previous plan’s cost while offering significantly more value. The process was smooth, efficient, and hassle-free."
We responded:
"Thank you for such kind words. This is exactly what we hope for with each new customer and are so appreciative you shared your experience. We welcome you to the State Farm family and hope you have a safe Holiday Season!"
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Randy Schuetter

December 23, 2024

5  out of  5
rating by Randy Schuetter
"They were great to work with and made the process of getting insurance very easy!"
We responded:
"We're so thankful the team made it easy to get you covered the way that you wanted. Thank you for the words and we look forward to serving you. Welcome to our State Farm Family!"
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Anna Rode

December 20, 2024

5  out of  5
rating by Anna Rode
"Pam was great! She was very knowledgeable. She helped me figure out the best insurance package for my particular needs."
We responded:
"We appreciate and value your opinion! We're thankful Pam was able to assist you and that you felt you can share your positive experience with the World to see! Have a great Holiday Season!"
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Nick Caulfield

December 19, 2024

5  out of  5
rating by Nick Caulfield
"Drew and the staff were absolutely amazing. Saved me money and made the process easy every step of the way."
We responded:
"Thank you so much, Nick! We're thrilled to have you, and we thank you for your kind words to Drew and the staff! "
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Boost

December 18, 2024

5  out of  5
rating by Boost
"Very friendly and helpful thank you, Gabriele"
We responded:
"Thank you for such kind words. We are very appreciative of the time and earning your business. "
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Rose Jones

December 18, 2024

5  out of  5
rating by Rose Jones
"Everyone how above and beyond! They make you feel like you’re the expert with them by explaining things."
We responded:
"We appreciate the compliment and your time to write this! The team spends a ton of time understanding how to best help each customer. Thank you and have a blessed holiday season! "